Getting started

Head to the sign-up page and register with your work email. You get 25 live sessions a month free, forever — no credit card required.

1. Enter your name, work email, and a password.
2. Confirm your email address from the message we send you.
3. Sign in to the agent console.

A team groups your sessions, teammates, and settings. Each team is an independent organization with its own settings and billing.

1. Open Teams in the console and click New team.
2. Give it a name your team will recognise (e.g. "My company").
3. Invite teammates by email if you want them to run sessions too.

API keys let you start sessions from your own app or backend. You can skip this step if you only ever start sessions by hand from the console.

1. Open API keys inside your team.
2. Click Create key, name it, and copy the secret.
3. Store it somewhere safe — the full secret is shown only once.

An invite is the link your customer opens to start sharing their camera. You can send it by SMS, by email, or copy the link yourself.

1. From the console, click New session.
2. Choose how to reach the customer: SMS, email, or a copyable link.
3. The customer taps the link and grants camera access — no app, no account.

Once the customer shares their camera, their live view appears in your browser. From here you can guide them and capture what you need.

1. Watch the live stream and talk the customer through what to show.
2. Take a snapshot to save a still frame to the session.
3. Use on-screen annotation to point at exactly what matters.
4. End the session when you're done — the customer's camera stops immediately.