Help center
How can we help?
Guides and answers for setting up SeeItLive, running live sessions, and building with the API — plus a direct line to our team.
Getting started
Create an account, set up a team, and run your first live session in minutes.
Sessions & snapshots
Invite customers, watch their live camera, and capture the moments that matter.
API & integrations
Start sessions programmatically, receive snapshots by webhook, and use our SDKs.
Security
How API keys, session privacy, and your account are protected.
Troubleshooting
Fix camera permissions, missing invites, and connection problems.
Partners
Refer customers, integrate with OAuth, and track commissions.
Frequently asked
How does SeeItLive work?
You start a session in the agent console and send the customer a short link by SMS or email. They open it on their phone, allow camera access, and their live view streams straight into your browser. You can take snapshots and draw on screen to point at what matters.
Does my customer need to install an app?
No. Sessions run entirely in the phone's web browser. Your customer taps the link, grants camera permission, and they're streaming — nothing to download and no account to create.
Is the video recorded, and how is privacy handled?
Live video is sent peer-to-peer and is not recorded by default. Only the snapshots an agent chooses to capture are saved, and every capture is written to the session's audit log. Customers control their camera and can end sharing at any time.
Which browsers and devices are supported?
SeeItLive works in modern versions of Safari (iOS), Chrome, Edge, and Firefox on Android, iOS, and desktop. The customer just needs a device with a camera and a recent browser.
How much does it cost?
You get 25 live sessions a month free, forever — no credit card required. Paid plans add more sessions, seats, SMS invites, integrations, and security controls. See the pricing page for the full breakdown.
Can't find what you need?
Browse the developer docs for API reference, or contact our team and we'll reply by email.